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As these new technologies take hold, the flow of information increases exponentially in nearly every walk of life, from home to school to the workplace. People are quickly becoming more connected to each other by the day.
For companies with mobile workforces, this evolving digital lifestyle creates opportunities for new heights of connectivity and productivity. Companies that embrace these technologies can now connect mobile employees with everyone in the service cycle in new and exciting ways. By replacing older technology with the latest smartphones, moving to device-agnostic applications, and connecting the field with back-office applications as well as directly to the customer, today’s mobile employees have the potential to become more productive than ever. Moving forward, there is great potential for growth in productivity, customer service, and sales opportunities. To take full advantage of today’s technology, companies should look to future-proof their mobile workforces by acquiring the agility to adapt to whatever new environments they may encounter in business, in the field, and with customers. |
