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Even today, voice remains the most vital customer service channel. In fact, during the early months of the pandemic, businesses around the world experienced a 40% increase in voice calls. And while digital transformation is underway, having an effective voice channel is still essential. But voice, itself, is transforming into a modern, interactive system that anticipates customer intent and provides more natural interactions. Our compelling eBook, “Modernize the Customer Experience with Conversational IVR — Six must-have components for a modern IVR,” explores this evolution and explains how organizations can capitalize on it. Here’s what you’ll learn: • Why your organization needs to increase automation • What defines today’s modern IVR experience • The six must-have components for an ideal IVR system • The ways your business will benefit with modern IVR • How [24]7.ai can help you bring it all together It’s time to deliver the voice experiences customers want. Download this informative eBook, and start modernizing your IVR. |
