Retailers are facing many challenges, including economic uncertainties, costs that threaten margins, and frontline labor shortages that force cuts in store hours, limit in-store services, and pare back merchandising innovations. Meanwhile, customer expectations for convenience, personalization and seamless omnichannel experiences are growing.

How can industry stakeholders ensure that their companies are able to meet rising customer expectations while operating cost-effectively and with lean teams?

Download the survey results that asked retail executives as well as store, regional and district managers across segments about their top challenges, and the centralized, integrated productivity and communication platform that makes a difference. Insights include:

• How big of an issue is hiring, training, and retaining staff.
• The need for near-constant communication and always-on information flows.
• How retail’s technology toolkit is helping evolve in-store operations.

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