This on-demand research webinar examines practical considerations and best practices since game-changing disciplines, like DevOps and SRE, require new levels of interaction and automation.

Join Valerie O’Connell, EMA Research Director, as she discusses her recent study of 400+ global IT professionals with findings such as:

• IT is still largely seen as an enabler of the business, but for the 17% that see the two as equal, the benefits are clear: 35% are moving quickly in that direction
• Part global crisis and part accelerated digital transformation, 51% of organizations made significant technical innovation and organizational changes in the past 2 years
• How do organizations define an IT service, and what difference does it make?

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