Healthcare is an essential service in any community, and meeting patient needs requires around-the-clock availability.

While the NHS was already operating with advanced, technology-assisted care, the Digital Directorate never expected to have to support such a large remote workforce, not to mention making the transition so abruptly.

With a shelter-in-place mandate in effect, NHS Network Services lead, Scott Burden, knew he needed to implement a scalable solution quickly to provide support for clinical and administrative staff.

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