You will learn how to:

• Determine your own preferred communication style.
• Use this information to develop and enhance your communication skills.
• Identify and respond appropriately to other people’s emotions.
• Apply the six components of the RESULT communications principle.
• Overcome the most common barriers to successful communication.

 
Chapter 1 – Effective Communication in the Workplace

Chapter 2 – Workplace Communication Styles

Chapter 3 – Recognizing Workplace Communication Styles

Chapter 4 – Perceptual Preferences

Chapter 5 – Attitudes to Communications

Chapter 6 – Communication Research

Chapter 7 – Using the RESULT Principle

Chapter 8 – Barriers to Communication

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