When the COVID-19 pandemic caused a spike in e-commerce, efficient order management got pushed into the spotlight. As the supply chain chaos increased during 2020, it became clear there were endemic order management problems, especially when it came to fulfilling e-commerce sales quickly and reliably. If the products customers want are stuck in your supply chain, far from the end-consumer, you can kiss your customer ratings goodbye. So what can companies do to button up their order management, fulfillment and post-sales competitive stance in a world newly focused on e-commerce and the online customer experience?”

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