 | A decade ago, credit union members were visiting branches, calling member services and sending emails to communicate while platforms like Twitter, Facebook, and smartphones were in their infancy. Communication channels were few and, as a result, easy to monitor. Technological evolution has morphed the expectations of credit union members, and today they demand their financial institutions to use the platforms they prefer. Monitoring these additional communication platforms, like text messages and social media, introduces additional complexity. Compliance teams with heavy workloads must absorb and monitor vast amounts of data to avoid compliance violations and hefty fines. Take a proactive approach on communication monitoring by downloading this white paper for a clear understanding of:
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