Insurance leaders are trying to figure out what to do. They must decide how to respond to this unprecedented situation, how to reduce costs, and how to best help customers in this time of crisis.

In this revealing survey of consumers, trends emerge that 5% of respondents said they would be willing to switch insurers to gain access to instant claim payments. Additionally, more than 95% of respondents indicated that the benefits associated with digital payment (ease, convenience and speed of payment) impacts their satisfaction with their insurer.

What should your business do? Download the insights today.