ECM has changed and continues to evolve as do the expectations of its users. It is no longer enough for ECM solutions to store, retain and, ultimately, delete content. Content is the fuel that drives business process, not just a corporate asset to be controlled and protected. And while some processes are constrained to a single enterprise business function, other processes can span business areas from customer service to finance, manufacturing, and delivery, with many functions dependent on the same content. This is particularly true for processes that rely on an ERP system for their core functionality

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