Impending strong customer authentication (SCA) regulations had the potential to create friction for customers through two-factor authentication requirements for online and contactless payments. Swedbank, a leading issuer and acquirer in the Nordic and Baltic regions, combatted this by modernizing its existing fraud platform and reducing customer friction with machine learning-based transaction risk analysis that maximized allowable SCA exemptions.

See why Swedbank won the Celent Model Risk Manager Award for 2021:

• Reduced total gross fraud by 55%
• Implemented SCA exemptions for “card not present” in just seven months
• Delivered multi-country security using ACI Enterprise Payments Platform and ACI Fraud Management
• Reduced first-party fraud while optimizing the customer experience

Download the Swedbank Case Study for a fraud management use case.