The next step in transforming enterprises into digital businesses is a modern approach to software for decisions. Businesses today must make key decisions in the moment of customer need or desire. Modern “decisioning” software allows firms to make these and many other choices at lightning speed — even without human intervention — to win, serve, and retain customers. This Forrester analyst research report explores the importance of software to enterprises to inform and automate decisions, as well as the technologies that firms will need to create this software.