Many organizations use service management solutions to capture and manage their IT service desk interactions. However, most do not automate common, high-volume support requests like password resets. Yet failing to automate those requests can result in wasted time and money while also frustrating the workforce that depends upon timely support. Handling service requests or issues manually leads to high costs and unnecessary delays. Read this eBook to learn how automated fulfillment of common IT-based requests, where possible, can drive down costs while greatly improving customer satisfaction.
