Making Knowledge Management Central to High-Tech Customer Service

Controlling costs are more important than ever for companies today, but many organizations still overlook the cost of managing documents, an area that some industry analysts say could yield savings of up to 30%. More and more companies are embracing managed print services to tap into this potentially lucrative source.

In this program, leading expert Ken Weilerstein from featured analyst firm, Gartner Inc. and Terrie Campbell, Vice President of Managed Document Services at Ricoh, break down the trends in best practices for a comprehensive managed print services strategy and how to determine the right partner to help you make that strategy a success.

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