Process mining is the first step towards Process Intelligence and improvement. By analyzing your business data, you can spot trends, detect problems, and continuously improve. In this IDC TechBrief, Program VP Maureen Fleming gives an overview of process mining software. Plus, you’ll learn more about the impact process mining has on businesses. Including the value added through successful adoption and improvement. Businesses need to improve efficiency and lower costs while navigating the COVID-19 pandemic. Process mining can support them.