High Tech Customer Service in the Cloud – Getting Past the Hype

Service and support is finding a safe, reliable, and comfortable home on the Cloud - social channels were born there, and forums and communities for peer support have never been on premise. Now we see why high-value apps like knowledge management and response management fit so well there too. Besides the obvious infrastructure savings, the Cloud offers plenty of upside. This on-demand webcast hosted by Patricia Seybold Group analyst Mitch Kramer answers these questions and more: Where are leading companies recognizing the most ROI? How are these organizations using the cloud to maximize the customer experience? How does the Cloud affect best practices, such as KCS? Request Free!