Frontwave Credit Union has adopted a digital first strategy to deliver a heightened experience to all members. Based in Oceanside, California, Frontwave has experienced a lot of growth over the last few years and that’s resulted in many competing priorities as the organization continues to scale. Because of this, there is a renewed focus on understanding process excellence.

• Identifying areas for improvement
• Focus on the end-user and customer experience
• Leveraging no-code ITSM technology
• Bringing ITSM & PPM together
• Removing the friction