 | Today, IT is relied upon to support a broad spectrum of users and business services in an enterprise. As these organizations look to fulfill their charter, the IT Service Management (ITSM) solution in place can either be an invaluable ally or a persistent liability. This guide examines the unprecedented demands IT organizations must contend with and details the specific capabilities organizations should demand to address their needs, giving IT decision makers the insight they need to make the right ITSM decision. For enterprise IT organizations, and the service providers they work with, the technical and business landscape has shifted substantially, becoming more complex at an accelerated pace. Following are a few of the fundamental shifts changing IT today:
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