With fierce new approaches to everything from employee feedback to corporate diversity to customer relations, Scott offers fresh and surprising alternatives to six of the so-called best practices permeating today's business.

In this summary of Fierce Leadership, you will learn:

• How to positively influence situations and organizations.
• How to marry how you are with who you are.
• How to answer some of the most compelling questions in business today.
• How to re-energize leaders, employees and managers alike.
• Why "received wisdom" is wrong and how to get it right.