Field Service 2012: Mobile Tools for the Right Technician

While the iOS vs. Android vs. Windows discussion gets all the press, the real discussions occurring in field service organizations are around the depth of capabilities needed in mobile applications for field service empowerment. These capabilities are prioritized based on their ability to provide field service agents the right information at the right time in the right format, in order to reduce reliance on paperwork and eliminate unnecessary time spent on administrative tasks. Those organizations that have been successful with mobile deployments have experienced near double-digit improvements in field service productivity, utilization, and customer satisfaction.

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