This Hi-Tech Company has over a thousand employees worldwide, causing the challenge of handling approximately 3,000 IT and facilities-related requests each month. This took up valuable time for IT and facilities personnel to process and solve. This Hi-Tech Company leveraged Aisera to automate ticket resolution and resolve requests autonomously by providing employees instant access to knowledge through an AI Service Desk.

Through Aisera, this Hi-Tech Company was able to achieve a 45 percent auto-resolution rate while drastically reducing costs and improving agent productivity. The omnichannel access to the AI Service Desk provided seamless resolutions to employees and enhanced overall user experience.