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Best Practice Webinar: 5 Things to Consider When Building Chatbots – Hear the Bosch Success Story

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Keep your customers happy, avoid the avalanche of interactions across channels and lower your costs to serve by deploying chatbots as a powerful tool to answer rising expectations.
Learn to create chatbots that improve the customer experience, instead of increasing customer frustration. Meet your customers on every channel, at any time, without driving up costs or overwhelming your agents.
Join us to build a bot, use it right away and understand:
  • The business drivers for chatbots
  • How chatbots fit into your overall strategy
  • What we’ve learned from bad bots
  • Where bots add immediate value

Bosch needed to provide exceptional service to many internal departments and turned to chatbots to meet the volume of interactions. The departments didn’t just have unique needs, they also wanted to use different AI platforms; like IBM Watson, and Google DialogFlow. Learn how they integrated multiple Natural Language Understanding (NLU) technologies within a single platform and dynamically chose the best one based on the customer’s current journey. All while making this easy to deploy for each department — like never changing a line of code on the website, and seamlessly transitioning the interaction to a real, live agent if needed.

Asia-Pacific

May 30th, 2019

1pm AEST/11am SGT

Europe

May 30th, 2019

2pm BST/3pm CEST

Latin America

May 29th, 2019

1pm CDT/3pm BRT

North America

May 29th, 2019

2pm EST/11am PST

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