In order to remain competitive in today’s global marketplace, organizations must constantly improve customer service, reduce IT overhead, and increase efficiency—frequently with fewer resources than ever before. This may seem like an impossible feat, but the advent of UCaaS (Unified Communications as a Service) has enabled many IT departments to be viewed as business drivers rather than cost centers.

Companies looking to take advantage of a cloud UC strategy need to consider the move from a myriad of business perspectives. “How will Provider X’s solution serve specific departmental needs as well as the requirements of the organization as a whole?” “Will Provider Y be able to better equip us with the required tools to streamline processes and increase collaboration?”

Here are six questions to ask any potential UCaaS provider before making a decision.