The hospitality sector in Britain is facing an impending crisis of a lack of willing and skilled workers. By addressing four key areas, the effects of this crisis can be minimised. This report explores how:

• Retention can be improved by focusing on pay, benefits and work/shift stability.
• Resilience is in-built into the industry
• Upskilling is not a key consideration for those entering the sector
• Digital technology is vital to improving employee management and scheduling - and therefore retention.