Utilities and local governments today face many challenges, from figuring out how to accelerate collections and reduce manual workloads, to keeping costs and call volumes down.

As a member of a billing department, you have a limited number of touchpoints when it comes to communicating with customers. How can you optimize these touchpoints to achieve your goals?

To drive results for your organization, you must maximize your opportunities for customer engagement.

In this ebook, we explore:

• Customer engagement and why it’s important
• Key trends to consider
• How to successfully leverage the most important touchpoint, billing and payments, to increase self-service and customer satisfaction