The pandemic accelerated the move to digital channels, especially for credit unions and banks struggling to keep up with larger institutions and fintechs. The impact has been so great that 99% of banking executives agree that the COVID-19 pandemic created an unprecedented stress test for their organization. While this digital revolution has spurred the modernization of systems, digital transformation for digital transformation’s sake is not enough.

This eBook explores what these three BIG challenges will mean for banks and credit unions in 2021 and beyond—and, more importantly, how to solve for them.