Backlogs are increasing and more work is spilling into non-IT development because the business needs more apps. At same time, there’s overwhelming agreement that apps need to be better to weather the next shock. Learn why “Integrating information and workflows across the organization” and “Changing systems and processes quickly” are top areas for improvement.

Transforming the CIO role and the IT/business relationship. The need for business agility, spurred by COVID, is causing IT to forge a new role based on its ability to deliver organizational resilience. To understand this shift and what it means for IT/business collaboration, The Economist Intelligence Unit, supported by Appian, conducted a global survey and a series of in-depth interviews with IT and business decision-makers at major corporations