As credit unions continue to expand and improve user capabilities within their digital properties, modifications to member-facing technology stacks are a certainty. But if members find themselves lost or their digital experience disrupted, not only will contact center volumes increase but so will dissatisfaction and abandonment. Luckily, this is a problem that is easily avoided.

This white paper explores how credit unions can proactively anticipate member support in their broader technology planning and how digital customer service can help to smooth out friction points for an easier transition.

Download now to explore:

• Typical pitfalls that plague technology changes
• How to successfully manage 4 common technology change scenarios
• Tips to retain members throughout upgrades
• How to keep support staff prepared