Date: Tuesday, September 26, 2023

Time: 2pm ET | 11am PT

Sponsored by: PSCU

Nearly 40% of credit unions admit to lagging behind in technology, according to a recent Innovation Study conducted by PSCU in collaboration with PYMNTS.com. Further, the same study revealed that convenience and trust drive member satisfaction, and that members will switch financial institutions for more innovative ones.

With research showing that credit unions have trended behind larger financial institutions when it comes to innovation for the last few years, showing up as just a me-too player will no longer keep your members engaged. The risk of losing members is very real. 

Join this webcast to dive into the Innovation Study’s insights on member preferences and credit union innovation. We’ll explore the segments where credit unions are leading and lagging, and why overall member satisfaction rates are at an all-time low. 

Attend and you will learn: 

• The risks of a wait-and-see approach when it comes to innovation and implementing new offerings.
• Why your credit union must address its operational challenges and more aggressively embrace innovation.
• Why fintech disruptors and innovators are now widely recognized for the opportunities they represent.

Speakers:

Michael Ogden | Editor in Chief | Credit Union Times

Tom Pierce | Chief Marketing Officer | PSCU

Scott P. Young | Managing VP of Emerging Services | PSCU

Laura Eblen | VP of Member Engagement & Government Affairs | Mazuma Credit Union