CEB TowerGroup OnDemand Webinar: Foster Loyalty Through Effortless Customer Journeys

When efforts are made to understand the journeys, insights are traditionally based on the historical record of transactions -- a backward-looking, incomplete view. Gain insight from CEB research to understand: Which touch points customers value most in their bank interactions How to recognize a customer who is showing signs of discontent and potential flight How to ensure that everyone working with the customer is fully informed and able to provide the highest level of personalized service What can be gained from an omnichannel view of all the customer's interactions Request Free!