 | Is your call center infrastructure ready for the needs of your modern members? While credit unions have been moving toward digital customer service for some time, traditional dial-in calls are still used by a significant portion of account holders and potential members. Call centers find their phone lines busier than ever, even when digital tools are present for use. Unfortunately for most credit unions, their call center system is a blocker, and not a facilitator of the path to a successful customer experience. This creates frustrations and poor experiences for everyone. Download this white paper and learn how to bring your credit union’s phone experience into the modern age. Topics cover:
Request Free! |
