As the coronavirus continues to impact the world and cases spike once again, it’s shutting communities into their homes and jeopardizing companies who normally rely on face-to-face interaction to conduct business. Prior to the coronavirus outbreak, 65% of consumers who attempted to complete a financial transaction online were redirected to a physical branch. This proves to be a great source of frustration for today’s highly digital, mobile customers and results in lost sales and poor member satisfaction. Download this guide for 5 digital capabilities your credit union should implement to manage member interactions and grow your bottom line. You will learn how to:
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