Large professional services organizations (PSOs) are growing in excess of more than 13% over the past two years. However, data points to a looming "Talent Cliff," meaning fewer resources will be available to help PSOs grow. As a result, resource management has become even more important than ever.

It is suggested by seven years of benchmark research that by leveraging the information infrastructure, these core questions can remain integral to not only the responsible LOB, but in the future, also the output of the entire organization:

• Sales and Marketing: What should we be selling at what price?
   
• Service Delivery: What resources are required, and how long are they needed? Do we have them and when are they available? What happens when there is scope creep to the work?
   
• Finance and Operations: How accurate are invoices, do they have all of the time and cost information on them? Did we forget to include anything? Which projects are the most profitable as well as clients and geographic practices?