In these days of rapid automation, the complexity of technology changes so rapidly that even the most tech savvy of us struggle to keep up. It’s nice to know there are experts out there to turn to: people whose job it is to translate all that technical jargon into useable and helpful information – the Help Desk technician. This reminds us that technology is a tool and Help Desk services are a critical service offering in an encompassing technology strategy for your clients. Help Desk offers benefits to your clients:
• Increase your client’s employee productivity by reducing down time.
• Is a key part of your client’s employee retention by reducing employee frustration (keeping them in their jobs) and saving your clients from those very high employee replacement/hiring costs.
• Improve employee satisfaction by providing them with the technology and the tools they need to do their jobs well.
• Help Desk is a lifeline for your client’s employees: that reliable person to call when it seems there’s nowhere to go.
Complete the form below to access this research from ConnectWise:
