As technology has transformed the transportation industry over the last few years, new digital processes hold the potential for shippers to achieve efficiencies and cost savings in their freight booking processes. However, the key to unlocking these benefits lies in a willingness to adopt new high-tech solutions, which is easier said than done given the number of tools to choose from and the upfront pricing concerns that can deter many shippers.

To explore how shippers are currently handling their freight and what they look for in freight providers, FreightWaves and Amazon Freight collaborated on a white paper to gauge shippers’ satisfaction with their current booking processes and gain a better understanding of the issues and opportunities that exist.

Key areas of exploration include:

• Top factors when choosing a transportation provider

• Primary methods used to book transportation

• Most common pain points and challenges in booking freight transportation