• Can you identify what your most important operational processes are and which ones are required for transformative change?
• Is your operational framework guiding employees toward repeatable, optimised behaviour and habits?
• Do you have a OE strategy and systematic approach in place – and is it measurably improving the customer experience?

These are questions that the financial industry is struggling with today, and if you answered no to any of them, you will benefit from this agenda. It overviews the hottest topics that will be discussed at the Operational Excellence in FS event in London this winter.