Interruptions are a major productivity killer and it can be very difficult to protect yourself from them whilst maintaining a good working relationship with your colleagues and external partners, for example customers and suppliers.

Chapter 1 - Handling Interruptions at Work
Chapter 2 - Controlling Interruptions at Work
Chapter 3 - Identifying Interruptions at Work
Chapter 4 - Limiting Inappropriate Socializing at Work
Chapter 5 - Techniques to Minimize Interruptions at Work
Chapter 6 - Managing Phone Interruptions at Work
Chapter 7 - Cold Call Elimination at Work
Chapter 8 - Managing Your Outbound Calls
Chapter 9 - How to Stop Constantly Checking Emails

You will learn:

• How to develop a strategy for dealing with incoming calls including cold calls.
• How to ‘close out’ phone calls politely once they have achieved their purpose.
• The importance of body language in dissuading people from interrupting you.
• Why constant email checking is such a widespread problem and how to tackle it.
• The importance of dealing with your outbound calls and emails methodically.