Every workplace has them. They never come to work on time, they invade your personal space, and they eat their favorite hot lunches at their desks. They never refill the coffee pot, they shout on the phone during personal calls, and they complain about every little organizational change. Difficult employees provide an additional set of problems for any manager.
Effective managers are able to find ways to motivate and work with challenging employees. In most cases though, a few problem employees can require the majority of a manager’s time. It has been estimated that difficult employees make up only 10% of a department or team, but they occupy 90% of the manager’s time.
In this report, we identify four main problems managers experience with difficult employees:
1. Managing Difficult Personalities
2. Managing Employees with Bad Attitudes
3. Managing Poor Performers
4. Managing Communication Problems
