Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support community. Hence, support communities which have been successful in bringing down support costs and increasing case deflection have achieved it through ‘self-service’.

In this eBook, we will show you how via ‘self-service’ you can achieve case deflection. Additionally, we will specify effective exercises and techniques to measure the results after the work you put in.

Key Takeaways

• Why it is crucial for elevating support outcomes

• Practical ways to improve self-service on your support community

• Setting goals to measure and enhance self-service success