You will learn how to:

• Determine your own preferred communication style.
• Use this information to develop and enhance your communication skills.
• Identify and respond appropriately to other people’s emotions.
• Apply the six components of the RESULT communications principle.
• Overcome the most common barriers to successful communication.

 
Chapter 1 - Effective Communication in the Workplace

Chapter 2 - Workplace Communication Styles

Chapter 3 - Recognizing Workplace Communication Styles

Chapter 4 - Perceptual Preferences

Chapter 5 - Attitudes to Communications

Chapter 6 - Communication Research

Chapter 7 - Using the RESULT Principle

Chapter 8 - Barriers to Communication