Download the conference agenda to find out from Telefonica UK how to build digital into your omni-channel CEM strategies, and gather tips from Ziggo on how to embed customer-centricity into the DNA of your business. Plus, check out the event website for full details of the Customer Knowledge Focus Day, where you can learn from UPC Ireland how to drive customer insight-driven process change, and find out from Tele2 and Orange what your customers really expect from you.