The widespread technology adoption resulting from the shift to remote work has laid the foundation for a new legal-service model, better suited to the needs of clients.

This year’s Legal Trends Report from Clio, the leader in cloud-based technology, aims to refine a vision for this “better normal,” addressing, for example, the legal industry’s “product-market-fit problem,” where the majority of those needing legal help don’t get it and law firms could fill the gap.

In particular, this year’s report includes a focus on:

• Understanding the impact of the coronavirus pandemic through analysis of aggregated and anonymized data from tens of thousands of legal professionals, providing unique insight into the depth of this impact and what strategies have helped firms mitigate these difficulties while also accelerating their recovery.
• Identifying key priorities. The report takes an in-depth look at how legal professionals weigh key priorities for themselves and their firms.
• Reimagining client experience in a post-pandemic world. As the rise of cloud-based technologies has helped us cope with everyday social restrictions, it has also created the opportunity to redefine client experiences for the benefit of both clients and firms. The data included in this report provides an indication for what this future could look like and the foundation that’s been set in 2020.