Designing the Great Web Self-Service Experience
Customers increasingly want to take care of business by themselves--right on your website. Studies show they don't always want to interact with you directly. The resulting...
Enabling Mobility for Healthcare Professionals
Mobile technologies promise to transform healthcare organizations by bringing information to the point of care. But how can you bypass the hype and create a mobile healthcare...
Cut Costs, Improve Service, Optimize Support: The Keys to Telecom Lifecycle Management
Telecom Lifecycle Management (TLM) envelopes the management of costs, service, and support into a single program focused on telecom, wireless, and network services. By taking...
Mobile Support’s Biggest Challenge: Android – Supporting Mobile Users
There's no doubt that the future of computing is in the mobile space, and most indicators suggest that Google's Android Mobile OS will be on a great number of devices. But...
Fierce Broadband Wireless
In two quick emails per week, FierceBroadbandWireless will update you on broadband wireless technologies, deployments, and business strategies. Read how the latest technologies...
Understanding Windows Phone 7: Your Complete Guide
After years of struggling to provide an operating system for smartphone users, Microsoft blasted back into the market in 2010 with Windows Phone. A whole new take on mobile...
