Keeping Up with the Mobile Consumer
It is a sea-change in how consumers engage with retailers, for the first time truly bringing together the physical and the virtual in ways that cross-channel efforts to-date...
One-to-One Customer Service. Best Practice #2: One-to-One Routing
Managing a dynamic contact center requires an understanding of who the customer is, identifying intent, and then directing the customer to the most cost effective resource....
How to Make the Transition to BlackBerry 10 Devices
This brief guide explains exactly how your organization can have business users transitioned in just a few quick steps. With a detailed FAQ section, it's an ideal overview...
How BlackBerry Z10 Raises the Bar for Business
It allows you to move through tasks efficiently and effortlessly, reducing many of the 'ins and outs' that other mobile devices require today. Here are just a few of the reasons...
Straight From the Source: BlackBerry Answers Your Top BlackBerry 10 Questions
In this webcast, specialists from BlackBerry® answer the most common - and most important - questions BlackBerry customers are asking. From the big picture to the fine details,...
Using iOS: Your Guide to the Latest and Greatest Mobile Operating System
If you've upgraded but aren't sure what's new, or are considering upgrading but want to know what you're getting into, this manual from author Lachlan Roy is what you looking...
