Financial Services Cloud for Insurance Providers
Perisistent's Insurance solution enables you to segment customers based on their needs and goals to deliver a more personalized customer experience. Powered by Salesforce's...
Salesforce Financial Services Cloud for Insurance Providers
Siloed systems and disparate data are a thing of the past with Persistent's Future-Driven Insurance Innovations that provide complete visibility across the customer journey....
Shift Left in the Service Desk
Shifting left is not new. R&D teams have shifted left to catch bugs earlier in the development cycle when they are less expensive and time consuming to fix. Service desk...
Measuring the Actual Employee Experience as a Hybrid Work (In office or Remote)/Digital Workplace
Many employees are empathetic and understand IT is dealing with a million challenges… BUT your team still must deal with every issue that hits the service desk queue,...
10X ROI: How Online Data Automation Transforms Carriers’ Bottom Line
With the increase and widespread usage of social media, there is an enormous opportunity to capture, refine, and transform disparate data into usable insight for carriers. ...
The Digital-first Contact Center: Guide for Innovators
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread...
