A Research Study: Customer Support and Self Service
In order to deliver the best experience for your customers, you need to be informed; you need to be aware of the recent trends in customer behaviour, what their demands...
Reducing Image Hide & Seek with Artificial Intelligence
Most marketers and designers spend a lot of time (too much, in fact) searching for images, videos, design files, and more.
Research by Nuxeo has shown that on average...
6 Opportunities for In-House Agencies to Excel
Today’s in-house creative studios impact not just marketing, but the full idea-to-shelf lifecycle, from product design to customer experience.
They are positioned...
Competing in the Age of AI
Today markets are being reshaped by a new kind of firm—one in which artificial intelligence runs the show. This cohort includes giants like Google, Facebook, and...
Accelerate Lead Generation with Content
Content marketing is the most powerful way to drive new users to your site and convert them into leads, but you need the right content.
According to the 2019 B2B report...
Case Study: 8×8 Digitally Scales Support Team with Self-Service Automation
As 8×8 continues to grow its customer base, improving customer experience is top of mind. With high customer service requests and service desk costs straining...