DX Summit 2020 (online)
During this 1-day virtual event, DX Summit attendees have the unique opportunity to see the world’s best digital customer experiences first-hand through case studies,...
Search-Aided Bots: The New Customer Service Aficionados
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the...
Kronos Transforms Customer Support & Self-Service Experience with SearchUnify
For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated...
SearchUnify Helps Rubrik Scale its Customer Service Operations
Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company...
Winning with Cognitive Search: The Kronos Digital Transformation Journey
As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers...
Best Practices to Drive Microsoft Dynamics 365 User Adoption
While achieving high and continuous CRM user adoption is important for every unique system, there are also unique ways to gain user adoption according to the technology...