eBook: The 7 Most Critical Soft Skills for Contact Center Agents
Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and...
How to Make Everyone Happy: A Case Study of One Bank’s RDC Transformation
Problems with legacy technology were leaving this large midwestern bank unable to fully capitalize on the benefits of Remote Deposit Capture (RDC). As the popularity of...
Agency Acceleration Series
Seth Godin, Neil Patel, Rand Fishkin, Ann Handley, Shama Hyder and more answer questions from agencies on how to move forward in this new economy. Please see below dates...
WHAT’S WHAT ON TIKTOK
When: Available on-demand, please complete the form
Duration: 15 minutes
Host: Alicia Maravic, Senior Account Manager at Adverity
At the beginning of the year...
AI – GROWTH TOOL OR GIMMICK FOR THE ADVERTISING INDUSTRY?
When: Available on-demand, please complete the form
Duration: 14 minutes
Hosts: Mitesh Lakhani, Senior Solutions Consultant at Adverity, and Alex Handsaker, Strategic...
Why Winning Support Teams Stick to One Tool
The challenges facing IT support often seem like a foregone conclusion – high ticket volumes, long cycle times and unhappy users.
Best-in-class internal IT support...