Businesses around the world are using live chat to boost online sales, reduce customer service costs and increase customer satisfaction. Now, new developments in chat technology...
E-Commerce shopping cart abandonment rates remain shockingly high with 62% of all potential purchasers abandoning their shopping carts. What's behind the continued high attrition?...
Think about the agents in your contact center and the agents who handle Web chat. What if any agent could take any call? What if your agents could follow the right process,...
Sales and operations planning was the highest-prioritized application area in the IDC vertical markets' IT survey. Read Simon Ellis', Practice Director for supply chain strategies...
If your processes are mired in a rigid infrastructure, you can't adapt the service experience at the pace of change required. If you can't measure the effect of your business...
How do you make sure your customers are having good service experiences with your brand? You measure the experience and adapt accordingly. Process improvement is a cornerstone...
