The targets for this year are set, so now is the time to explore ways to increase sales rep efficiency and effectiveness to hit those revenue numbers. In this white paper,...
Online brand abuse is a costly problem for marketers everywhere. Many don't even realize that their web traffic and sales are being snatched right out from under them.The...
Done right, knowledge management can help customer service and support staff deliver faster, more consistent, more satisfying answers. It can empower customers to resolve...
Read this paper today, and learn what this study of five global hotel brands reveals: that partners and competitors are seriously undermining marketing ROI online, using the...
International markets are a tempting target for today's multichannel retailers. Whatever the strategic business reasons for expanding into new markets, B2C multichannel retailers...
B2C Multichannel commerce today presents a classic good news/bad news situation. The good news is easy to see: digital sales channels, including online, mobile commerce and...
